PHRASES FOR APOLOGIZING
1. I’m sorry that… [ex. I was so rude yesterday]
2. It’s my fault. (= I am taking responsibility for the problem)
3. Oops, sorry. (for very small problems)
4. I should have… [ex. called you and told you I’d be late]
5. (formal) I apologize for… [ex. the delay]
WAYS TO RESPOND TO AN APOLOGY
1. That’s OK.
2. It happens.
3. No problem.
4. Don’t worry about it.
5. I forgive you. (for serious problems)
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